Support Hotline

Customer Service: +86 +86 188 8055 4647 Media Inquiries: +86 188 8055 4647 Technical Support: +86 +86 188 8055 4647

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General Inquiries: [email protected] Partnerships: [email protected] Tech Support: [email protected]

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九游 Sports Technology Co., Ltd. 123 , Chaoyang District Beijing, China

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Fan Zone FAQs

Find answers to common questions about the 9YGame Sports platform and services.

9YGame Sports Refund Policy?

We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.

Does 9YGame Sports offer match data analysis?

Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.

What makes 9YGame Sports news unique?

VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.

How do I find my favorite matches?

We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.